Policies and Procedures

1. Payments

  • 1.1 All course fees must be paid in full prior to the commencement of training unless a payment plan has been agreed in writing.
  • 1.2 Payment plans, where offered, must be adhered to strictly. Failure to complete payment may result in suspension of access to training and withholding of certification.

2. No Refund Policy

  • 2.1 All payments made for training courses are strictly non-refundable, except where required by law.
  • 2.2 In the event that you are unable to attend your booked course, you may request to transfer to a future course date, subject to availability and at Our sole discretion. An administrative fee may apply.

3. Cancellations & Rescheduling

  • 3.1 Requests to reschedule training must be made in writing at least 14 days prior to the scheduled start date.
  • 3.2 If less than 14 days’ notice is provided, We reserve the right to refuse rescheduling.

4. Attendance & Conduct

  • 4.1 Students must attend all training sessions in full in order to be eligible for certification.
  • 4.2 Disruptive, disrespectful, or inappropriate behaviour will not be tolerated and may result in removal from the course without refund.
  • 4.3 You must comply with all health and safety instructions provided during training.

5. Certification

  • 5.1 Certificates will only be issued upon successful completion of all required training hours, assessments, and demonstration of competency to the satisfaction of the trainer.
  • 5.2 Completion of training does not guarantee success in your personal business or career.

6. Intellectual Property

  • 6.1 All training materials, manuals, videos, and course content provided by Lotus Training Academy remain Our intellectual property.
  • 6.2 Students are granted a non-transferable, non-exclusive licence to use the materials solely for their personal training and reference.
  • 6.3 You must not copy, distribute, resell, or share any training materials without Our prior written consent.

7. Health & Safety

  • 7.1 It is your responsibility to inform Us of any medical conditions, allergies, or sensitivities that may affect your participation in the course.
  • 7.2 Lotus Training Academy will not be held liable for any reactions, injuries, or adverse effects resulting from failure to disclose such information.

8. Limitation of Liability (Specific to Training)

  • 8.1 We accept no liability for any loss of income, business, or opportunities arising from your participation in the course.
  • 8.2 Our liability is strictly limited to the value of the course fee paid.
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